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Belinda B

1 reviews | Active since Feb 2015

29 Nov 2016, 13:39

Disgusting service

<p>My absa card was expiring so I went into the Faerie Glen absa branch in the PicknPay Hyper to collect my new card. I encountered numerous problems</p> <p> </p> <p>1) I queued for 20minutes as there was only one teller working.</p> <p>2) She then cancelled my card and then informed me that they didn't have a replacement card in stock and that I must come back (bearing in mind she had already cancelled my card)</p> <p> </p> <p>3) so I decided to close my account with absa. Three queues later and 40minutes later I was still trying to get them to close my account as the tellers could not figure out how to do so. </p> <p> </p> <p>4) The bank manager was no where to to be found, everyone I encountered was rude and I have never actually had to deal with such ineffecient people before.</p> <p> </p> <p>Absolutely disgusting service and that plus the old fashioned way of banking made me leave absa and open an account with FNB. Do yourself a favour - don't bank with ABSA.</p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply01 Dec 2016, 07:48
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd

Best regards,