AP
Antionette P

1 reviews | Active since Nov 2019

20 Nov 2019, 14:42

DISGUSTING SERVICE!!!

I have app**** for a credit card with Absa, and after endless problems with getting it delivered i finally received it I literally had it for about a week, when a hold was put onto my card, without an explanation or notification whatsoever. I went to Absa Southgate branch who proved to be as unhelpful as the callcentre where I was told to call the callcentre myself , and when i do call, i get sent from pillar to post I eventually was informed that Tebogo Mokhonoana from the ***** department has put a hold on my card, once again, no one could explain why

After going to the Rivonia branch, there was countless escalations, and Tebogo did not bother to respond until a few days ago, where he responded to 1 of the branches mails, according to him he was instructed by management to put a hold on my credit card and that he will escalate the query Thus far, i am the 1 that has been sending follow up mails, to no avail

CAN SOMEBODY HELP!!! - please call me on ***

0
Replies (1)
Absa
Absa's reply21 Nov 2019, 09:51
Official
 Dear Antoinette,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd