DISGUSTING SERVICE

<p>My business account has been frozen because the bank again requires FICA documentation. No notification of requirement or of the freezing. Phoned Vanderbijlpark branch last month and business banker to send me forms. This was never done, but the account was released. This month I have the same problem. Local business banker cannot unfreeze. I have now received the documentation, but sorry, there's one document short. He will send it when he has time. Head office have frozen thousands of accounts and he is inundated. Phone head office, "Nothing they can do. Sorry we have a backlog; we don't know when your account will be unfrozen." </p>