Disgusting Service

I received a call from a gentleman by the name of Tiisetso Mere offering a funeral cover on the 5th of September 2023 at 14:52. To my surprise my existing funeral cover was updated without my knowledge. I did not receive any calls or written confirmation. One of the members is no longer covered for reasons known to ABSA and not communicated to me. The same gentleman assured me I will get a call from someone to assist me with my queries until today no one has contacted me. I will advise against this funeral cover as their admin does not care about clients but rather their premiums. I want my policy cancelled with immediate effect and my premiums refunded