Disgusting "service"

<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d;"><font size="3" face="Calibri">In August last year I moved house and set an e-mail to *** to update their records. Since then I have not received a single statement. </font></span></p> <p style="margin: 0cm 0cm 0pt;"> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d;"><font size="3" face="Calibri">On the 18th April 2016, I sent another e-mail to this e-mail address requesting a statement, however am yet to receive a response. I chased this up three times, I always receive a read receipt within minutes, however my mails are still dealt with in th</font></span><span style="color: #1***7d;"><font size="3" face="Calibri">is extremely unprofessional manner.</font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d;"><font size="3" face="Calibri"> </font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d;"><font size="3" face="Calibri">Never in my life have I experienced such incompetence from a corporate company such as Absa. This service (or lack thereof) is disgusting.</font></span></p> <p style="margin: 0cm 0cm 0pt;"> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d;"><font size="3" face="Calibri">I am sure that if I missed a payment, Absa would be sure to contact me immediately. </font></span></p>