Disgusting Service

I am absolutely appalled by the service I received in the ABSA branch of Century City Canal Walk, and disgusted in the \theft\" of my money!!! I received my bank statements and noticed that my monthly account fee charges went up by R335.00 since 1 Dec with random amounts, I called in and the women I spoke to asked ME did you maybe draw to much cash, I said no, she said okay maybe did a debit order bounce? I MEAN REALLY SHOULDNT YOU BE TELLING ME WHY YOU ARE TAKING MY MONEY AND NOT GUESSING!!! I put down the phone and decided to go to a branch, I called the ABSA in Century City where I opened my account and after arguing for an appointment because I also wanted to apply for a credit card, finally the women I spoke to said okay come in at 2pm, I got there and advised what my query was and before I could even mention that I would also like to apply for a credit card I was dismissed and told go wait in the service queue, she turned and walked off I tried to call her back and she point blank ignored me. NOT TO MENTION THE RIDICULOUS WAIT in the service queue OVERALL I AM SO DISAPPOINTED IN ABSA!!! and i still have NO resolution."