Disgusting service!!!

To whom it may concern

This is absolute sickening how ABSA treat there loyal customers and sickly people!

First i call in August 2019 phoned absa about my credit life the person on the other side told me i have temorary disability, permanent disability, death and retrenchment on my credit cards but nothing on my vehicle finance i was fine with that.

February 2020 i submitted my papers to absa life for my temporary disability for my credit cards because they where still busy with my disability stuff with doctors and so forth bare in mind i haven't been to work since February 2019 because of my illness.

They then declined my claim because there is no temporary disability after the call center consultant confirmed there was so i then asked for the call recording of August 2019 where they confirmed it and it then disappeared after they said i have temporary disability how convenient hey.

Again in March 2020 a lady confirmed i have credit life both my credit cards for temporary disability again don't know where the recording is after the manager told me he will email it to me to this day i haven't received it!!

I then phoned about 2 weeks back to find out if i should resend all my documents because my permanent disability has gone through and the guy told me no i only have to submit additional documents.

Then i phoned last week to confirm that they have received it and by when can i get feedback the guy then told me i can expect feedback on Friday well doesn't surprise me, it is Tuesday and still no feedback.

Also he informed me that i only have credit life on one of my credit cards!! Bull****!! I have spoken to so many consultants mangers supervisors and people inside the bank and not one person told me that once!! This is disgusting because not one person from August 2019 has treated me with respect or cared about me being sick!! You guys better sort this out, because i won't leave it there!!