disgusting service!!!

I called your Insurance division on the 19th November as I has a<br> broken window due to the storm as well as leaks in my roof which were<br> coming through into my tv room. A week later I had no response so I<br> called again.PG glass sent me an sms to say they would call once the claim was<br> approved, well guess what? They didn't. I eventually called them on<br> the 24th November to ask what is going on and they said they would<br> send someone the next day. This didn't happen and no one called to<br> cancel. I then called your call centre again to say that I still<br> haven't had my window fixed.They eventually came and fixed it on Friday the 27th.<br> Whilst speaking to the call centre I also added that no one had<br> contacted me regarding the leaks in my ceiling and it had now caused<br> further damage to my skylights. He told me that they had requested<br> two different assessors to contact me but they both declined as they<br> were so busy. So what then? Was I expected to find someone myself? <br> This email was sent to the complaints department on 9 Dec 13:20 . Still no response from them. PATHETIC! I was prev with STD Bank Insurance, i never ever received service like this from them. <br> Lets see their response time now????<br>