1 reviews | Active since Mar 2019
Since late last year I have noticed a spike in my bank charges and these could not be accounted for, because I am unable to get to a branch during office hours I can only go when it is a dire need I left it. My trouble started on 14th February 2019 when I tried to swipe my card at POS it "declined" error "57" transaction not allowed. Thinking it might be an isolated incident I tried other shops however the error persisted. I contacted telephone banking and they couldn't assist and advised that I should go into the nearest branch. Only a few weeks later I was able to do and went to Walmer Park branch on Sunday morning they tried to fix the error and I left straight to the shop to continue my shopping, again the embarrassment my card has same error. I went back to the branch and again they rectified and advised I will get a callback to give feedback on error as technical support not available on Sunday and they do not know what this error is. I still haven't received any feedback and my card is still not working. I have lost out on ABSA rewards and the worst is I received a notifcation about unpaid fees for ABSA rewards the second they didnt't receive payment. Now i cannot log onto internet banking or use the APP and again my life is being disrupted. As a longstanding client I am apalled and disgusted in the service I have been afforded. There are other issues that also arouse from this and I do not wish to do business with ABSA any longer because at the moment I still have still have 7 active products with them and want it all closed, moved and me reimbursed for all the money taken and the loss of rewards experienced.
Best regards,
Best regards,
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