DISGUSTING SERVICE

Absa bank didnt debit my account to pay my vehicle account like they do every month on the last day of the month. I had money in my cheque account so I believe the problem was on their side. On the morning of the 01 -02-2019 I withdrew money from my account and went to Quagga centre in Pretoria west to pay my vehicle account. After waiting for about 35 minutes on the line when i finally reached the teller, the lady by the name of Mpumi Sekiti refused to help me because I didn't have my account number with me.

I explained to her that the debit order didn't go through and I do not have the account number and she said to me it ins't her problem I must call the call centre to get the account number. The reason I closed my cheque account with your bank was because of the stupid service from your front line staff. I am struggling to move the rest of my accounts but I will do so at the next possible opportunity.

As if that wasn't enough when I called your " action line" to report the incident the lady by the name of Daisy Thokoane told me that your teller was right not to help me because I should bring an account number with me. The whole of you are just useless and do not know anything about client service, I give up.