Disgusting Service

I got a tyre burst on early hours of the 8th August I called Absa insurance for road side assistance. The towing company came and replaced the wheel. My initial destination was Port Shepstone for a holiday with my family and Absa has done a great job at ruining the whole trip for me with their pathetic service. The next day I saw the replaced tyre was wobbly only to find out that two nuts of the 5 were broken in half and the other pieces were stuck inside.

I called absa insurance again and they called an towing company told me the car will only be attended to the next day because the 9th August is a holiday. On the 10th August in the morning I call the towing company and told me the car is with them and they haven't received any instructions on where to take the car. Clearly the consultants don't know what they doing as the correct information about my claim wasn't explained to me. I called them again and the consultant told me I have to pay for the costs that will incur on the car I then advised the consultant I will not be doing that because the damages were caused by their service provider. It's not my fault that they send out *********** service providers to do their services on their behalf.

I am still without a car and been given the run around on when my car will be fixed. I need to go back to Joburg on Sunday and have no idea how I will get their due to Absa insurance disgusting service.

To top it off I was also dealing with a team leader within the assist division Khanyisile who also couldn't address my query. She couldn't give me a way forward on the next steps that will be taken.

I will be sending this query through to Maria Ramos to let her know how customers are treated by you and how pathetic your services are.

Siphesihle Mkhulise