DISGUSTING SERVICE

Good morning

I would like to report my disgust at the extremely poor service I received from one of your branches in Pretoria on Saturday 27 January 2018. We are a group of professionals that met in December 2017 during the holidays and decided to open an account to save together to take a trip to the USA in December 2018. We went to school together and we haven’t been able to meet and catch up because of our daily commitments hence we thought a trip together overseas will be a great idea. We are a group of about thirteen and I was chosen to research the four banks to choose which one will give us a product that matches our savings plan.

After some research on the internet I decided Absa will be a perfect bank for our plan. I called your call center to confirm the requirements for opening the account and I was told I will need three members, their ID and their proof of address. I was also informed I will need a Constitution and a Resolution but that I should not worry if I don’t have this as there are forms that I could fill in the branch for this purpose.

As I walked into Absa corner Andries str (Thabo Sehume) and Pretorius in Pretoria CBD I found a lady by the name of Katlego who told me that we cannot open an account without a Constitution. I explained to her that I called the call center and they told me I can and she said to me the call center was wrong. I explained to her that this guys are working during the week and won’t have time to come back here and she said there is really nothing she can do for me.

I asked to see her manager and she told me to sit down. After 30 to 40 minutes of waiting and some complains from me a lady by the name of Veronica Baloyi came up and with attitude just said to me I heard what you complaining about and we can’t help you. I again tried to explain myself and she told me that she is busy and has to go and that if I’m not happy I should take it up and nothing will happen.

We had to leave very disappointed and went to FNB to open the account. When I got home I explained to my wife about what happened and she advised me not to tolerate **** service and close my personal account. While some of the guys at our club are thinking of closing their personal accounts with your bank as well I thought I should bring this to your attention. Not that anything will happen as Veronica told me but I just thought I should bring it to your attention.

Yours Sincerely Angry former client