Disgusting service

My house was damaged in some parts due to the recent storm in durban and surrounding areas. As an Absa client, I contacted them and after quite some time they sent an assessor who said he was from Pretoria. He checked everything and promised us feedback. We have never heard from them since then. It has been over a month now, we are still stuck with the damages. Absa insurance is so disrespectul I need to point this out. Do they have a hierachy or something or are they still plotting on how to reject he claim. I'm sick and tired of not getting value for money