Disgusting service!

<p>I app**** for a Virgin Money credit card on 13/02/2017. The application was approved and I received my card on 20/02/2017. I had sent the required documents by e-mail and as instructed, gave hard copies of the documents to the courier when the card was delivered. To date, my card is still not active! When I phoned on Thursday 02/03/2017 to get feedback, I was told that the FICA dept had not received my documents, so I e-mailed them again on that same day. I have not received a response and my card is still not active. Why have the documents not gone through to the FICA dept?? Or do they in fact have them?? Because of someone else's incompetance, I am being made to look like the one that has not done what is required - and this is very annoying! Is it easy to grant an approval, but the FICA part so difficult? What is going on?? </p>