Disgusting Service

I went to the student division of Absa in Hatfield today and was met with the most disgusting service. I wanted to open a student account with them and eventually left because I was waiting behind people who had been waiting for about an hour to see a consultant. When I queried whether any consultants were working I was told that two were and that they were dealing with loans which apparently take a long time. I am considering banking elsewhere, preferably with a bank that does not make me wait an hour because someone in front of me wants to open a loan. I would also like to add that the bank was empty when this occurred.