Disgusting Service

<p>I have lodged a claim with Absa IDirect regarding my vehicle insurance with was declined by absa. i have no problem with my claim being declined but i was promised that my premiums was going to be reversed and i will receive a call the following day from the accounts department. its now 6 days later and i have not heard from absa idirect accounts department. i call the agent who was handling my claim and he does not answer or return my call or message, i will never recommend absa Idirect to anyone </p>