pB
paul B
1 reviews | Active since Dec 2010
22 Jul 2019, 17:55
Disgusting (non) service from ABSA
I booked an accomodation. ABSA asked for confirmation that not a ********** transaction. I successfully said it’s OK. Payment went through. Absa blocked my credit card. Phoned them to unblock their mistake! Went from ***** Dept the customer service back to ***** Dept answering “security” questions 3 Tim’s. Card still blocked! I now have to go into an ANSA branch to unblock their mistake! I will go into a branch .... an FNB branch to move my account!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
23 Jul 2019, 11:37 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply23 Jul 2019, 11:37
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's replyOfficial
23 Jul 2019, 17:07 Dear Paul, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***4. This confirms that an incident has been logged. I will update you on the matter once feedback has been received. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply23 Jul 2019, 17:07
Official
Dear Paul, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***4. This confirms that an incident has been logged. I will update you on the matter once feedback has been received. My email address is *** or you can reach me on *** if you need any further details.
Best regards,