Disgusting lack of service when I pay so much!

Almost 2 weeks my windscreen was cracked during an incident with a pedestrian.<br> Not only were ABSA insurance not timeous in responding and processing the claim for the replacement of the windscreen, I am still now without my car or a courtesy car which I have paid for as part of my monthly premiums.<br> Due to this I have incurred extra travel expenses to get to and from work as well as being inconvenienced in other areas of my life because of lack of transport.<br> I have contacted ABSA numerous times since the start of this process but still I sit with this problem and constant empty promises of when the courtesy car will arrive or that someone will call me back which never happens.<br> I am truly disgusted with how a reputable company like ABSA can so badly handle a simple claim and not provide their client with a courtesy car as is stipulated in my contract!