Disgusting lack of service: ABSA

I have noticed that clients call ABSA's service pathetic on Hellopeter. I am of the view that vocabulary cannot express the utter disgust I experience in dealing with this bank. I am a professional person and very often deal with deceased estates. I requested ABSA's deceased estate department to pay the funds of a deceased person into the applicable deceased estate bank account on 8 March 2022. All the prescribed documentation was included. My instruction was not attended to and I again sent a follow-up email on 27 June 2022. Still no reaction. On 5 July 2022, I once again sent an email. Still no reaction. On 29 November 2022 I sent an email to Action line and the deceased estate department of ABSA. No reaction! On 30 November 2022 the complaints resolution department at ABSA sent me an email promising to revert to me within 8 hours. This promise has not been kept and I still do not know if the deceased's funds have been deposited into the deceased estate bank account. No professional person can afford this. The heirs of the deceased have now been waiting approximately 10 months for ABSA. It seems as if ABSA does not care a damn. Colleagues of mine share my experience. Customers need to take note of, what I perceive, to be disgusting service when it comes to a deceased's heirs! Executors share my shocking experience and are sick and tired of ABSA. I will no longer administer the estates of ABSA clients at a reduced rate on account of ABSA's poor service causing repeated communication which is senseless.