Disgusting lack of protection and security of customers!!

This is absolutely disgusting!!!

My parents whom are struggling state pensioners and my dad that is disabled had R 30,000 **********ly transferred out of their credit card account in November!....ABSA declines that it was ***** because the personal security pin or password was sent out!!!

It was never received or authorized by my parents cellphone number!! So how can ABSA use this as an outcome?!?

Since this happened i am astonished by how many ABSA customers are going through the same ***** situations!!

There is obviously a loop in ABSA's security system and it is disgusting because now struggling pensioners who barely keeps food on the table has R 30 000 debt and all ABSA does..... say that it is not there liability!!

Whose liability is it then?!? This is ABSA's customer's who are preyed on! Tell me...how can someone who has never even used internet before, never does card payments and only draws cash and stays in Welkom, make a R 30,000 internet transfer from Rondebosch?!?

You can clearly see on their statement for the past few years what activity is normal on the account .... deposit transfers monthly from my gran to them for them to buy food .... and the only payments they do is to withdraw cash .... and that is it!!! Every month the same!!

It does not take alot of brains to clearly see that this transaction is completely out of the normal and not normal activity on the account!!!

But ABSA takes NO responsibility ... i am totally disgusted and am advising everyone i know to change immediately from ABSA to a different bank ...before they also become a victim!!! There is clearly no protection of their customers and no liability when ********** bypasses the system!!