Disgusting, *********** fools

Disgusting, *********** consultants. I was loyal to ABSA for over 40 years. I took out and freed over 4 bonds with them. When I paid off my second bond, I updated and corrected all the information they had. The consultant at ABSA Bluff helped me and confirmed that everything was in order. This is over a year ago. Today I get a letter in which every detail is INCORRECT. And it was sent to the wrong address. Fortunately the people knew us and gave us the letter. Very importantly, they are very quick to repudiate claims based on wrong information and here they are deliberately capturing incorrect information. So it is a ****. They are *****sters. They are deliberately training their staff to be evil and deceptive, They capture the incorrect information so that they have grounds to repudiate claims. I am so angry because I phoned them today and they said they can't help me to capture the correct information. So who can help??? Or are all ABSA consultants, uneducated, illiterate, *********** fools?