1 reviews | Active since Oct 2014
DISGUSTING & DISRESPESPECTFUL SERVICE VIRGIN MONEY
App**** online in November for a VM CC and there was then documentation requested to finalize the request.<br> I sent through the documents and received a call from a lady a day or 2 later to say I would be contacted in the next 5 days by the courier company to deliver my card. I was not contacted by anyone and then contacted the Call Centre who then made me jump through a few hoops before promising to get the complaints department to contact me. EVENTUALLY..... ILZE from the complaints department called me to apologize for the delay and confirmed that they had everything necessary and she was just waiting for feedback from someone and would try an contact me by COB that day....this was the 23rd of Dec... I still haven't heard a peep back from them... I'M COMPLETELY DISGUSTED BY THIS CONDUCT VIRGIN!!!
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team