Disgusting, Disgraceful and ***********

I won't recommend ABSA vehicle finance to my worst enemy!! Let me get straight to the point.

In 2018 I purchased a Toyota 86 from a dealership, Absa financed the car. Yesterday I tried to sell my car and one of the documents the buyer required was a copy of the Natis document.

After more than 12 calls to ABSA and being directed all different parties, I finally found that they lost they Natis (According to them they never received the document from the dealer, according to the dealer (Capital Auto World) they did sent it to ABSA)

When I phoned ABSA they prompt you for an authentication code, if you don't provide the authentication code, the call is stuck on a loop saying you have not entered your code, please enter your code. I still have not received this code.

When I raised this issues to one of the agents at ABSA, he became very hostile and said he doesn't understand the point of my call, and what do I want him to do about it? I then asked him to put me through to his team leader, but instead he put me through to his colleague. When I asked her to put me through to a team leader, she said the was no team leaders on the floor. I then asked to speak to a manager and according to her they were all unavailable and in a meeting. I placed this specific call at 13:58 if you would like to investigate how your agents treat your customers.

ABSA, you will never see my business again, I would rather pay a little more on interest than deal with your incompetency. The people you employ to be the face of your company is disgusting and disgraceful. If they can't deal with clients, your shouldn't employ them, just my opinion.