Disgusting Customer Service, Non receipt of refund

I received a call from Virgin Money on the 11th September 2015 regarding a refund to be paid back to me. I sent through all my documents on the 14th September 2015. It is now the 20th of October and still no refund. After a lot of calls it is getting frustrating as each call centre agent has different information. First it was 10 to 15 working days, not a problem but we are going on for a month and a half like this. I am starting to think if all of this is actually worth the refund that needs to be paid back to me? I've been waiting from the 16th for the manager to contact me back. Spoke to a agent again now 20.10.2015 13:20 and she said I must hang up the manager is going to contact me now. Now is a very very long time.<br> <br>