DISGUSTING CUSTOMER SERVICE/LACK OF FEEDBACK

I have 3 accounts for my sons (aged 16, 12 and 8) at ABSA, my son of 12 account is blocked due to FICA requirements, considering all these accounts were opened at the same time. On Friday 15/4/16 I sent thru all the documents as required by ABSA. Zanele Nkosi phones me and confirms receipt and advises all is in order. On Monday 18/4/16, she calls me again advising that i need to complete a consent form, i then request her to email the form. She then sends me a document requesting exactly the same info sent to them on Friday, so i refer to that email and again forward the documents. To this i get no response, I again phone on 20/4/16 and speak to a consultant who says she will find out on progress and get back to me, still no feedback.I call today 21/4 and am adivsed i must go into the branch to fill out a youth consent form, seriously what consent do you need it is my money going into their accounts and i am the person who opened the account because clearly they to young to open accounts. I have already closed my 2 accounts at ABSA and will be closing the rest of my accounts, I am so irritated, a week has passed and no progress