Disgusting customer service and communication

I was told that my application was approved and that a courier would contact me for the delivery of my card. I waited 3 days before phoning and I was told it would take up to 7 business days. It has now been 13 days (10 business days) since I received the email.

The agent said the card had not even been mad yet.

I am considering cancelling and going to Nedbank or FNB instead, if they don't sort this ASAP.