Disgusting Customer service Absa

My name Dithakong Mohanoe,i have an account with Absa since 2003, my number is ***. Since whole of today I have been trying to access my Hard-Earned Salary, I couldnt as my account was blocked due to fica verification, I was not informed before to come and verify myself for Fica purposes only this morning when I was trying to withdraw money, I couldnt because it is still blocked even now. I went to verify myself early in the morning abot 10 Am, the lady constance Semela, said I should be able to access my money after an hour, after that hour I went back to her as I couldnt get hold of my money, the other lady there said I should be able to access it after 8 hours, while she was busy addressing me, the other one jumped in And said after 48 hours...tell me this is joke please??? I am a family man, how do I explain this to my family that I have been going to work every morning, but my job doesnt pay??? I even promised a certain family that I am going in their family as they will be burying their loved one this weekend as in tomorrow, how do I go back to all these people...its 18:00 pm, right now. I think I should take my account somewhere else, capitec is the best, period! Just recently we were told that Barcleys selling its shares, so is this the reason behind me not being able to able to access my own money, all they care about is our bank charges!!!!!