Disgusting Customer Service
<p>Just though I would let you know that I'm disgusted in the "assistance", I have received from you and all the people I have spoken to at ABSA. </p> <p>Every single day I have calling and holding on for more than 30 minutes at a time. I have even spoken to a manager at some point after having to shout at some idiot who does not get my frustration.</p> <p>I have sent my documents to you which you have said you will escalate only to be told on June 2nd 2017 that they are not able to find my documents. You confirmed via email you received it and you advised that you checked your systems and confirmed you have received it from the couriers, no feedback nothing!!!!</p> <p><br />This is absolute Joke! I have logged so many cases and so many complaints but no one has gotten back to me. On June the 1st 2017 I went to the branch in Tygervalley Cape Town and the consultant logged another complaint and still you guys just ignore all my phone calls and requests. I keep having to hear all this **** about that "we will escalate it ma'am", but from escalations to escalation nothing happens, how many escalations do you have to send before one gets a ****ing answer!</p> <p>After an month I still have no feedback</p> <p> </p> <p>This is the worst service I have received. </p> <p>Disgusted Customer<br /><br /></p>
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised t hat I have sent your complaint through to the Directors Office at Card division to assist.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised t hat I have sent your complaint through to the Directors Office at Card division to assist.
Regards
Claudette
