Disgusting Call Center Agent at AVAF

I have never in my life experienced such a rude and arrogant call centre agent in my life!

I called in to AVAF on ***to enquire about the settlement made on my account. I unfortunately did not get the name of the agent but she was rude and left me infuriated! The call was made at 09:44 25 August 2023, someone can contact me to get the details needed for you to pull that call.

My enquiry was that settlement was made on my account but I was still debited, her answer was there is no settlement on her system, I said but it is showing on the Absa app is that not an Absa system and her answer was "No thats an app on your phone." When I asked further questions she simply said "Im putting you through to complaints, you can complain there."

Im not happy with just letting this slide, i pay way too much to Absa (ON TIME, EVERY MONTH) to be treated like filth!