Disgusting attitude i received from Absa

I find the service disgusting and extremely concerning towards African client, it doesn't say when you are an African and having a loan with an institution then you poor. Your agents forget that if it was not for people having loans with Absa bank they wouldn't be employed as out bound call Centre agents. On the 7th of December 2015 at about 09h05 I received a call from Naris Mackenzie ( N. Mackenzie ) who was very rude and started raising her voice on me when I asked which loan she was calling me about as I have two loans with Absa bank. When I asked her not to raise her voice on me then she dropped the call on me. I mean why would she call if she didnt want to speak to me, wasting my time. None of my loans are in areas and even if I was in areas as per section 15 of act 114 she doesn't have a right to behave improper. Absa bank must train their employees, especially this particular one as i find her very ***********. I have been a client with absa for almost 20 years.