DISGUSTING AND UNPROFESSIONAL SERVICE - ABSA NATIONAL DECEASED ESTATES

ABSA Bank National Deceased Estates is the WORST!! I have a Section 18(3) Estate and the requested supporting documents were sent to ABSA in July 2023 to enable them to close the deceased's bank account(s) and pay the monies over into the nominated account whereafter the estate can be finalised. But still to date there is just simply no progress! You can only speak to the Call Centre Agents who "will escalate" the matter and give you some sort of vague answer with regards to why everything is taking so long. When you ask for contact details of a Manager or Complaints Department you are simply asked to send an E-mail to the normal Deceased Estates E-mail address and thereafter you get an automated acknowledgement for confirmation of receipt of your E-mail - but that is as far as it goes. When calling the Call Centre, you wait at least 5-10 minutes for someone to answer the damn phone whereafter you have to do verifications which take another 5 minutes and thereafter you still do not get any answers for the lack of performance! PLEASE GET YOUR PROCESSES AND PEOPLE IN ORDER AND DO YOUR JOB!!!!!