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Aletta D
1 reviews | Active since May 2023
20 May 2023, 10:00
Disgusting and unfair treatment to old age woman
Firstly I am so disgusted to say the less about ABSA Bank in Ventersdorp. My mother (66), she is a pensioner who receives a grant from SASSA. My mother went to the ABSA ATM to withdraw her SASSA FUND and mysteriously her card got stuck in the ATM, she reported this immediately to the bank. The manager of the Ventersdorp ABSA Branch told her that she needs to open a ***** case because suddenly all of her money disappeared from her account. The manager also investigated the ATM and he did say that the machine is being tampered with. ABSA promised my mother that she will get her money back within a weeks time, this is ongoing for more than two months now. This is utterly ridiculous and morally wrong to my mother. Even after ABSA came across that the machine has been tampered with, they still give empty promises to my mother this is unfair, it's not her fault that the ATM is being tampered with, it's part of ASBA Banks responsibility to check their ATMs. Absa: I am Tebogo Khumalo the assigned investigator to your case. Investigation will be finalized within 10-15 w/days. For an update call our ***** Hotline ***. Auth FSP/NCRCP7
Message from SAPS. Case registered on 2023-04-05 at VENTERSDORP Station. ref nr CAS 42/4/2023 - contact details: ***. Do NOT reply to this SMS.
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
22 May 2023, 08:16Dear Aletta Dednam,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Basani Hlungwane
Absa's reply22 May 2023, 08:16
Official
Dear Aletta Dednam,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Basani Hlungwane
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Aletta D's updateReviewer Update
22 May 2023, 09:08This is *********, especially a big bank ABSA to rob a senior citizen of her SASSA income.
And 2 months down the line still no action just empty promises. It has been brought under my attention that this happened to more than 100 senior citizens at this specific branch, in the month of April. How convenient this is for ABSA!!! Get your boss to phone me because this is bull****.
***
And 2 months down the line still no action just empty promises. It has been brought under my attention that this happened to more than 100 senior citizens at this specific branch, in the month of April. How convenient this is for ABSA!!! Get your boss to phone me because this is bull****.
***
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Aletta D's update22 May 2023, 09:08
Reviewer Update
This is *********, especially a big bank ABSA to rob a senior citizen of her SASSA income.
And 2 months down the line still no action just empty promises. It has been brought under my attention that this happened to more than 100 senior citizens at this specific branch, in the month of April. How convenient this is for ABSA!!! Get your boss to phone me because this is bull****.
***
And 2 months down the line still no action just empty promises. It has been brought under my attention that this happened to more than 100 senior citizens at this specific branch, in the month of April. How convenient this is for ABSA!!! Get your boss to phone me because this is bull****.
***
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22 May 2023, 11:46
Aletta D's updateReviewer Update
22 May 2023, 12:02Absa's reply:
22 May 2023, 11:46
"Matter escalated and we will get back to Mrs Jansen Van Vuuren. Thank you."
Now on numerous occasions with telephone calls and face to face meetings which my Mother had with ABSA as old as she is, walked to the bank.
Now again the matter was escalated!!!!!
ABSA LACKED MANAGEMENT SKILLS AND POOR SERVICE !!!!!!!!!!!!!
ABSA KNOWS WHAT THE PROBLEM IS, BUT THEY ARE REFUSING TO HELP SENIOR CITIZENS!!!!!!!!!!!!
ABSA SHOULD BE THE FIRST PAGE IN THE PAPER!!!!!!!!!! (THE BANK WHO ROBS SENIOR CITIZENS OF THEIR SASSA INCOME)
Now on numerous occasions with telephone calls and face to face meetings which my Mother had with ABSA as old as she is, walked to the bank.
Now again the matter was escalated!!!!!
ABSA LACKED MANAGEMENT SKILLS AND POOR SERVICE !!!!!!!!!!!!!
ABSA KNOWS WHAT THE PROBLEM IS, BUT THEY ARE REFUSING TO HELP SENIOR CITIZENS!!!!!!!!!!!!
ABSA SHOULD BE THE FIRST PAGE IN THE PAPER!!!!!!!!!! (THE BANK WHO ROBS SENIOR CITIZENS OF THEIR SASSA INCOME)
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Aletta D's update22 May 2023, 12:02
Reviewer Update
Absa's reply:
22 May 2023, 11:46
"Matter escalated and we will get back to Mrs Jansen Van Vuuren. Thank you."
Now on numerous occasions with telephone calls and face to face meetings which my Mother had with ABSA as old as she is, walked to the bank.
Now again the matter was escalated!!!!!
ABSA LACKED MANAGEMENT SKILLS AND POOR SERVICE !!!!!!!!!!!!!
ABSA KNOWS WHAT THE PROBLEM IS, BUT THEY ARE REFUSING TO HELP SENIOR CITIZENS!!!!!!!!!!!!
ABSA SHOULD BE THE FIRST PAGE IN THE PAPER!!!!!!!!!! (THE BANK WHO ROBS SENIOR CITIZENS OF THEIR SASSA INCOME)
Now on numerous occasions with telephone calls and face to face meetings which my Mother had with ABSA as old as she is, walked to the bank.
Now again the matter was escalated!!!!!
ABSA LACKED MANAGEMENT SKILLS AND POOR SERVICE !!!!!!!!!!!!!
ABSA KNOWS WHAT THE PROBLEM IS, BUT THEY ARE REFUSING TO HELP SENIOR CITIZENS!!!!!!!!!!!!
ABSA SHOULD BE THE FIRST PAGE IN THE PAPER!!!!!!!!!! (THE BANK WHO ROBS SENIOR CITIZENS OF THEIR SASSA INCOME)
Absa's replyOfficial
22 May 2023, 12:10The matter is receiving attention and feedback will be provided to te account holder. Thank you, Ma'am.
Absa's reply22 May 2023, 12:10
Official
The matter is receiving attention and feedback will be provided to te account holder. Thank you, Ma'am.
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Aletta D's updateReviewer Update
22 May 2023, 13:19Thank you please keep in mind that she is 66 years older and she doesn't really understand English that well ....if you can help her in afrikaans that would be great!!!!!....
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Aletta D's update22 May 2023, 13:19
Reviewer Update
Thank you please keep in mind that she is 66 years older and she doesn't really understand English that well ....if you can help her in afrikaans that would be great!!!!!....
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Aletta D's updateReviewer Update
22 May 2023, 15:12I am in contact permanently with my mother, still no feedback!!!!!! This is ridiculous to say the least!!!!!!! If there is no feedback given to the account holder, within close of business today.......
Believe and trust me when I say this " I will most definitely escalate this matter to higher authority" This is a promise...............
Believe and trust me when I say this " I will most definitely escalate this matter to higher authority" This is a promise...............
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Aletta D's update22 May 2023, 15:12
Reviewer Update
I am in contact permanently with my mother, still no feedback!!!!!! This is ridiculous to say the least!!!!!!! If there is no feedback given to the account holder, within close of business today.......
Believe and trust me when I say this " I will most definitely escalate this matter to higher authority" This is a promise...............
Believe and trust me when I say this " I will most definitely escalate this matter to higher authority" This is a promise...............
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23 May 2023, 14:16
Aletta D's updateReviewer Update
23 May 2023, 15:35Absa's reply:
23 May 2023, 14:16
Aletta,
My email to you dated 22/05/2023 states that we will provide feedback by no later than the end of day 26/05/2023.
The matter is receiving attention and we will advise as we promised
I RECENTLY RECEIVED THIS REPLY FROM ABSA, HOW RUDE!!!!!!!!!!!!!!!!!!!!!!
SIR LET ME ME TELL YOU SOMETHING TRUTHFUL.......DONT GET UPSET WITH ME............I AM RESPONDING ACCORDINGLY...........THIS IS ABSA BANKS DOING AND ABSA MUST CORRECT THEIR MISTAKES......... I DIDN'T RECEIVE ANY MAIL FROM YOU.......BLATANTLY LYING..........STOP COVERING UP ABSA BANKS MISTAKE.........ABSA IS IN THE WRONG NOT MY MOTHER.......
My email to you dated 22/05/2023 states that we will provide feedback by no later than the end of day 26/05/2023.
The matter is receiving attention and we will advise as we promised
I RECENTLY RECEIVED THIS REPLY FROM ABSA, HOW RUDE!!!!!!!!!!!!!!!!!!!!!!
SIR LET ME ME TELL YOU SOMETHING TRUTHFUL.......DONT GET UPSET WITH ME............I AM RESPONDING ACCORDINGLY...........THIS IS ABSA BANKS DOING AND ABSA MUST CORRECT THEIR MISTAKES......... I DIDN'T RECEIVE ANY MAIL FROM YOU.......BLATANTLY LYING..........STOP COVERING UP ABSA BANKS MISTAKE.........ABSA IS IN THE WRONG NOT MY MOTHER.......
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Aletta D's update23 May 2023, 15:35
Reviewer Update
Absa's reply:
23 May 2023, 14:16
Aletta,
My email to you dated 22/05/2023 states that we will provide feedback by no later than the end of day 26/05/2023.
The matter is receiving attention and we will advise as we promised
I RECENTLY RECEIVED THIS REPLY FROM ABSA, HOW RUDE!!!!!!!!!!!!!!!!!!!!!!
SIR LET ME ME TELL YOU SOMETHING TRUTHFUL.......DONT GET UPSET WITH ME............I AM RESPONDING ACCORDINGLY...........THIS IS ABSA BANKS DOING AND ABSA MUST CORRECT THEIR MISTAKES......... I DIDN'T RECEIVE ANY MAIL FROM YOU.......BLATANTLY LYING..........STOP COVERING UP ABSA BANKS MISTAKE.........ABSA IS IN THE WRONG NOT MY MOTHER.......
My email to you dated 22/05/2023 states that we will provide feedback by no later than the end of day 26/05/2023.
The matter is receiving attention and we will advise as we promised
I RECENTLY RECEIVED THIS REPLY FROM ABSA, HOW RUDE!!!!!!!!!!!!!!!!!!!!!!
SIR LET ME ME TELL YOU SOMETHING TRUTHFUL.......DONT GET UPSET WITH ME............I AM RESPONDING ACCORDINGLY...........THIS IS ABSA BANKS DOING AND ABSA MUST CORRECT THEIR MISTAKES......... I DIDN'T RECEIVE ANY MAIL FROM YOU.......BLATANTLY LYING..........STOP COVERING UP ABSA BANKS MISTAKE.........ABSA IS IN THE WRONG NOT MY MOTHER.......
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Aletta D's updateReviewer Update
23 May 2023, 15:40You must escalate this to higher authority and dont advise sort my mother out immediately..........
If you dont escalate this I will get in contact with the directors of Absa and I will foward everything to them certainly they will be able to assist
If you dont escalate this I will get in contact with the directors of Absa and I will foward everything to them certainly they will be able to assist
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Aletta D's update23 May 2023, 15:40
Reviewer Update
You must escalate this to higher authority and dont advise sort my mother out immediately..........
If you dont escalate this I will get in contact with the directors of Absa and I will foward everything to them certainly they will be able to assist
If you dont escalate this I will get in contact with the directors of Absa and I will foward everything to them certainly they will be able to assist