Disgusting and *********** service from Absa Bank

I have been trying for the past 3 weeks to change my current bond to a flexible bond to enable me to withdraw money. I requested to be placed under debt review in 2010 which was only valid for 5 years. At this stage I have a clean credit record but Absa put my bond on hold for the next 12 months. I really don't understand why they have to monitor my bond for the next 12 months. I am desperate and cannot get any answers from anybody at Absa. I am disgusted with their service and need to get this matter resolved ASAP. The bank is in the process of repossessing my husband's bakkie and then he won't be able to work. I urgently need assistance from a competent person from Absa Bank.