Disgusting absa teatment!!!

Such disgusting treatment from absa!!!!!! My wife posted a review last week complaining about my money been stuck in absa bluff branch atm.from that day till today i have not recieved a response unless the call out was made by me. We called numerous of times . We were told people will call me back. Nothing. She then called again this morning . The consultant basically said theres nothing she can do i have to wait the period regardless of the urgency im in. (Daisy) And she went on saying to my wife she shouldnt be the one dealing with the case because my wife details are not on my account(the account which she was depositing the money into. )That does not make sense at all since shes the one who did the cash deposit.so i called back been the account holder the consultant (tom) was of no help and rude towards me stating i can lay a complaint about him if i wish to do so.Why should i wait so long for my money?why should i be treated in this manner? Is it not my money? I recieved a sms from absa saying i need too make a deposit because my charges are due. Whilst my money is with absa how does that work?. The consultant spoke as if they could care less.This is the reason why people leave absa. Ive been reading reviews and it seems like they a problem to everyone . Sort my issue out!!! It is you guys fault and not mine. I should not have to wait this long.and we definitely decided to close the account based on this terrible experience.