CW
Charlize W

1 reviews | Active since Jun 2015

05 Sept 2022, 19:33

Disgusting Absa Bank

If I had a choice to choose 0 star rating, I would. Absa blocked our account for NGO NG Kerk for the 2nd time in 2months. Can not make payments to our charities, can not pay our staff, all our debit orders and bouncing back. Can not make our payment too SARS, 16 x Companies contacting us, threatening to black list our name due to non-payment. Can not feed 15 x Famlies.

Trying to contact Absa again to solve this issue. They direct your phone call from Consultant to Consultant, never responding to your request and just cut the call. Vereeniging area manager, head office, one after the other to busy to get back to you. In the meantime we have bills and people to pay and they could not give a sh*t! Excuse after excuse.

I will never in my life refer Absa Bank to anyone, not even my enemy. They are fast to take your money, charge you interest and bank fees, etc.

Hahaha.. ask you to give a reference number. There is only space for one, not 12.. hahaha.. you are a Joke! Definately taking our business elsewhere.

Disgusted Client

0
Replies (2)
Absa
Absa's reply06 Sept 2022, 10:00
Official
Dear Charlize Wassmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply06 Sept 2022, 10:04
Official
Dear Charlize Wassmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw

Best regards,