Disgusted with your technical support

After opening a business account, I have had nothing but returning to the branch for technical support. The branch staff has been nothing, but extremely helpful, curreous and understanding. The support behind the scene, well non-existing and no assistance to me as a customer. As for the branch staff, they are stuck between waiting for authorisation online, while they would be more than welcome to do so and the guidance of the support department. I am supposed to pay salaries and with this service, it is not possible to be done. How would the ABSA HR department feel if this was the service they received from their technical support when their staff had to be paid or directors divends need to be distributed. Well I have a small company, but also need assistance. Why are the staff advised that the problem has been resolved, the customer leaves the branch on the weekend and left helpless until the branch re-opens on Monday!!!! Assistance after hours totally sucks