sC
shannon C

1 reviews | Active since Nov 2016

02 Nov 2016, 12:40

DISGUSTED WITH THE SERVICE!!!

<p>On Tuesday last week I went to see a consultant at Absa bank in Ladysmith KZN to change our body corporate's signatrees and set up online banking. We had to update our FICA records which we did, I still - today - cannot use the internet banking or the card to draw money and we now have accounts to pay and we cannot do so. When I phoned the consultant he was very rude and said the paperwork goes into a line and he doesnt know how long it will take and there is no way to contact the people doing this. So now the whole complex is going to sit without water as ABSA BANK just doesnt care. hence the reason I will never have my private accounts with them. I am beyond furious and I expect something to be done about this situation!!!</p>

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Replies (5)
Absa
Absa's reply02 Nov 2016, 15:28
Official

Dear Shannon

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply02 Nov 2016, 16:37
Official

Hi Shannon

Kindly provide us with your business account number to log a formal complaint.

Regards

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

sC
shannon C's update03 Nov 2016, 11:19
Reviewer Update

The account number is - ********** 996

I find it really distressing that something so simple can take over a week to complete. This should be done there and then in the bank, not put on a consultants table and probably left there for a week before he does anything about it!

Absa
Absa's reply03 Nov 2016, 12:46
Official

Thanks Shannon

Absa
Absa's reply03 Nov 2016, 13:01
Official

Thanks