Disgusted with Service from Absa ***** department

Absolutely Disgusted with the service received from ABSA. Lodged a ***** case with them on Sunday morning of which our bank account was wiped out. 3 days later and still no investigator has been appointed. This may just be a Stat to their system but what about the person sitting with a R0 balance due to *****???? Definitely moving banks after this! No protection and horrific service with no sense of urgency.