Disgusted with outcome of ********** transaction at Boksburg branch

<p>On 19-03-2017 @ 9h20am my husband and I went to Absa in Commissioner street in Boksburg to withdraw money.<br />His card would not go in the atm and then a man showed him how he should insert his card.<br />My husband entered his pin and I went to him and said he should cancel the transaction. We both pressed cancel and the card never came out of the atm.<br />As we got home I saw a notification that R1000 was withdrawn from our account.<br />I called Absa to cancel the card. On 20-03-2017 I went to Absa Bank in Commissioner street and reported this. I asked them to check the atm for our card as it never came out of the atm. The lady went to check and came to say the card was not there.<br />Today I get an sms:"Disputed transaction has not been refunded".<br />I called Absa in Boksburg and spoke with the branch manager, Nellie Marx and according to her it is not Absa's problem if you give your pin and card to someone!!! Who in their right mind would do this??!!! Would we give this info and still call to report this ********** transaction?! Surely if someone from that branch looked at the camera footage they can clearly see what happened.<br />If Absa is aware of these ****s happening with their atm's why are they not protecting the public?<br />R1000.00 may not be a lot of money to some, but to us it is!!</p>