DB
DESNE B
1 reviews | Active since Jul 2014
14 Dec 2018, 13:28
DISGUSTED, SADDENED
I had a revolving loan which I paid in full and closed. Unfortunately I called as I thought this could just be re-opened with a phone call but the lady told me I needed to re-apply- Went through the whole application process and I have had the worse experience ever by the call center agents. No feedback, no sms or email saying they are working on my application nothing. ALL I WANT IS FEEDBACK, FEEDBACK AS I AM A LOYAL AN EXISTING ABSA CLIENT
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Dec 2018, 13:55Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Dec 2018, 13:55
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
14 Dec 2018, 14:00Dear Miss. Buchanan my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
Absa's reply14 Dec 2018, 14:00
Official
Dear Miss. Buchanan my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
DB
DESNE B's updateReviewer Update
18 Dec 2018, 12:23Would help if Siphesiihle that sent a sms with a number to call actually gave me the correct number to call. The number given was ********** - when calling this number this number is no longer is no longer in existence. Reference no: ********** 4587
DB
DESNE B's update18 Dec 2018, 12:23
Reviewer Update
Would help if Siphesiihle that sent a sms with a number to call actually gave me the correct number to call. The number given was ********** - when calling this number this number is no longer is no longer in existence. Reference no: ********** 4587