Disgusted in Slow Service

Today I entered your branch at 10h15 and left there at 12h45. That's ALMOST TWO HOURS OF STANDING IN A LINE WAITING FOR SERVICE!!!!!! I went to collect my Credit card at Client Services-which always only has two operating clerks behind the desk, with their lethargic attitudes! Whilst your so-called \Host"and Managers are busy waltzing around the floor absolute useless.This is unacceptable for me and I can assure you that I was not the only one experiencing the frustrations.It doesn't matter what time or day of week"