DISGUSTED IN ABSA CREDIT CARD COLLECTIONS DEPARTMENT

I MADE ARRANGEMENTS WITH MY CREDIT CARD TO PAY 25% IN DECEMBER, 50% IN JANUARY AND THEN 75% IN FEBRUARY. MY CARD IS NOW HANDED OVER TO SOME OTHER PEOPLE AFTER ABSA NOTED IT ON THE SYSTEM. THEY SAID I MUST NOT USE THE CARD UNTIL MY PAYMENTS ARE UP TO DATE, WHY MAKE A INHOUSE ARRANGEMENT AND THEN HAND ME OVER???