Disgusted in Absa building and short term insurance

Zero rating for Absa short term insurance!! I am so angry at Absa insurance a geyser problem whereby it leaked is still a problem they did not even remove the old geyser nor fixed the ceiling only out another geyser outside. The ceuling is now sagging and they claiming it is storm damage after the assessor they sent out. I spoke to the contact in review depsrtment and to date they ceiling is not fixed they are delaying and asking for supporting documents and looking for answerd that they failed ensure was done properly by their people!! Why do people pay for insurnace when one has so many hassles to get them to sort things out!