Disgusted in Absa

My credit card expired 03/19 and absa claims they sent me an card 02/19 but i received nothing. Now that i wanted to use my card too my surprise it kept declining cause the card was expired. I phoned them 13/04/19 and logged that i need a new card and requested urgent delivery and stated i needed my card before 18/04/19 at 17:00. I had to keep on following up and to my surpise today 18/04/19 dsv courier phoned me and asked my address for delivery on 23/04/19. I am not impressed as i will be leaving the country soon and needed my card 22/04/19 for car rental. I demanded i wanted my car today, but still no card...