Disgusted

Good day I would like to express the disappointing service received from the absa Phoenix branch.I have a cheque account with them which I haven't been using for quiet some time due to me being involved in an accident which I was recovering from so I went down to the branch in phoenix to explain them the siaution I spoke to the consultant he had informed me he can't do anything I have been handed over no empathy whatsoever I was so shocked.I have had no phone calls,no messages and I was handed over for bank charges I'm very unhappy with this as per the law a consumer as per section 29 needs to be informed of any accounts that has been handed over no correspondence at all I want this sorted out asap or I will be going to the obudsman for unfair practice's.