PN
Portia N

1 reviews | Active since Sept 2016

29 Oct 2025, 02:52

Disgusted

I am still awaiting feedback on the complaint. Received an sms saying that my policy has lapsed, I am unsure if that was some feedback from this enquiry? I remain uncertisfied if that is what it is. I am always complaining about how things are being handled by Absa but I am still keeping my business with you.

I receive my salary trough Absa and do undertand the arrears I had but also at some point nt I do not as I have been writing numerous elails wanting to pay the rears serately but you system wouldnt allow and tell me that you have a user friendly system? This is not the first policy that I am having but I do believe if there are areas, you are able to pay a double premium to cover for the other month? I remain unhappy apy and I would like to take the matter up. I mean some policies can even have a grace period maybe until the 7th of the month? Funds are in the account since the 25th. Show quoted text

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Replies (1)
Absa
Absa's reply29 Oct 2025, 11:55
Official
Dear Portia  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe