Disgusted Customer will never refer anyone to Absa Idirect

<p>MY DAD WAS INVOLVED IN A CAR ACCIDENT ON THE 31 JULY 2016 IN CATO RIDGE WHEN I WAS OUT OF THE PROVINCE.SO THEY TOWED THE CAR AND PAID FOR IT BUT HE DID NOT GET A RECEIPT FROM THE TOWING SERVICES AS HE WAS STILL IN SHOCK AFTER WHAT HAD HAPPENED AND WAS NOT THINKING STRAIGHT. HE THEN WENT TO THE HOSPITAL AFTER THAT. I THEN LOGGED A CLAIM WITH MY INSURANCE BUT THE PROBLEM I AM FACING IS THAT THEY DO NOT WANT TO PROCESS MY CLAIM WITHOUT THAT RECEIPT. I DO NOT UNDERSTAND HOW A PERSON AFTER BEING INVOLVED IN A SERIOUS ACCIDENT WOULD THINK STRAIGHT AND WORRY ABOUT A RECEIPT. YESTERDAY 30 AUGUST 2016 I RECEIVED A LETTER FROM THE INSURANCE SAYING I NEED TO THE RECEIPT WITHIN 7 DAYS BUT THEIR POLICY SAYS I NEED TO SEND THIS WITHIN 15DAYS(GENERAL TERMS AND CONDITIONS OF POLICY. 2.1/3). THEY SAID THEY WILL CANCEL THE CLAIM IF THEY DO NOT RECEIVE THE RECEIPT. I AM HONESTLY DISGUSTED WITH THIS SERVICE. IF SOMEONE ALMOST DIES A RECEIPT IS THE LAST THING THEY WOULD WORRY ABOUT. PLEASE ASSIST WITH THIS MATTER. ALSO WHAT MAKES ME ANGRY IS THAT THEIR POLICY SAYS I WILL BE RESPONSIBLE FOR TOWING AND STORAGE OF THE VEHICLE IF I DO NOT USE THE INSURANCE WHICH WAS PAIDFOR IN FULL BUT NOWHERE DOES IT SAY I NEED TO PROVIDE A RECEIPT FOR TOWING SERVICES. ALSO MY CAR HIRE IS EXPIRING ON THE 3RD SEPTEMBER 2016 AND WILL NOT BE ABLE TO GO TO WORK AS I WONT HAVE IF THIS MATTER IS NOT RESOLVED BY THE END OF THIS WEEK. I FEEL THEY ARE RUNNING AWAY FROM THEIR RESPONSIBILITY OF PAYING OUT THE CAR AS THEY SAID IF IS A WRITE OFF.</p>