MK
Majida K

1 reviews | Active since Jun 2022

26 Jun 2022, 12:19

Disgusted customer service

I am absolutely disgusted by the service I have received from kulula , Absa South Africa and Travelwings.com .It is has been well over a month my kulula flight was cancelled due to kulula's liquidation.I have been given the run around from @Kulula stating I must wait 30 days for my refund.There is never anyone to give you the proper information when you call them. @Absa South Africa Refuses to assist with the refund until I prove that the flight was cancelled, despite sending all the screenshots of the emails and sms that it was cancelled,instead they said I should contact the merchant that I booked from,@AbsaSouthAfrica what more proof do you require that my flight was cancelled? @Travelwings.com wants to charge ME a R300 service fee for approving the refund.This is utter **** from @Travelwings.com ,I am not requesting to cancel my flight.MY FLIGHT WAS CANCELLED, 24 HOURS BEFORE I WAS SUPOSSED TO FLY,PUTTING ME IN A HUGE INCONVENIENCE AND A HUGE EXPENSE.I want my refund ASAP ,I DON'T WANT ANY CREDITS AND I DON'T WANT TO BE GIVEN THE RUN AROUND ANYMORE!!!!!!!!!!!!!!!!!

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Replies (1)
Absa
Absa's reply27 Jun 2022, 10:34
Official
Dear Majida Khan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw