LM
Lolo M
1 reviews | Active since Oct 2019
24 Oct 2019, 17:23
Disgusted by the service from the International Inwards Transfer team and the Complaints Call Centre
Great marketing but it’s a huge pity some of your frontline agents are so rude and unhelpful. I received terrible customer service from your International (Inward) Transfers Team. A truly horrible experience. I will be moving my account to a bank that actually puts the customer first.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
25 Oct 2019, 13:37Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Absa's reply25 Oct 2019, 13:37
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
LM
Lolo M's updateReviewer Update
28 Oct 2019, 08:55You called me on Friday to ask what the issue was and said you were going to investigate. You called me again some hours later to ask if this was an inward transfer even though I told you and the heading on this complaint says so. You said you were still “investigating” but you were not prepared to let me explain to you what the issue was, saying you had a faulty line and would call me on another line. You did not call. Between then and now I have sent you three emails that you have not responded to. This is really not OK. Why am I paying service fees for this level of “service”?!
LM
Lolo M's update28 Oct 2019, 08:55
Reviewer Update
You called me on Friday to ask what the issue was and said you were going to investigate. You called me again some hours later to ask if this was an inward transfer even though I told you and the heading on this complaint says so. You said you were still “investigating” but you were not prepared to let me explain to you what the issue was, saying you had a faulty line and would call me on another line. You did not call. Between then and now I have sent you three emails that you have not responded to. This is really not OK. Why am I paying service fees for this level of “service”?!