DISGUSTED BY STAFF AT ABSA LADYSMITH BRANCH!!!

Good Morning

I have experienced a terrible ordeal at Absa Ladysmith on Thursday, 07 June 2018.

I am a client with Absa for many years and i am very upset with the incident that took place.

I have a Private banker at the branch upon arrival i was told by a lady that i will be helped me in 30 minutes by my banker. I sat and watched the banker walk aimlessly the entire two and a half hours i waited to be assisted. She blantantly ignored me going to another office making conversations with fellow co-workers.

There was a another staff member sitting on the floor on her cellphone in her office for close to 30 minutes and when i approached her she shouted at me saying that she was on a work call it was not personal my question to you is what kind of employee sits on the floor on a work call. She proceeded to sit on the floor on her cellphone. She said to all the other consultants that they should remove all the clients from their cubicles because i have an attitude and singled me out in front of everyone.

The private banker ignored me and did not assist me. Another consultant was very kind to me she assisted me after seeing all the commotion.

I was shouted at with blatant disregard. Spoken to like i was a nuisance for asking for assistance.

This is not the first time i received this treatment at the Ladysmith branch.

I will be moving all of my business to FNB and will not be doing business with Absa Bank in the future.

Teach your stuff the correct procedures to address and accommodate clients because their behavior was not only unprofessional but disgusting for individuals in that capacity in a banking institution.

I will be taking this matter further and approaching hellopeter about the treatment your staff gives to its client.

Thanks.

RASHID AHMED VERY ANGRY CLIENT